Tech

How to Fix a Black Screen on FaceTime

It could be sound, settings or something else. These tips will help you

If you end up with a blank or black screen, the whole purpose of FaceTime is gone. While voice communication can be effective, there’s nothing quite like seeing someone’s face. Let’s see why your FaceTime calls are just a black screen instead of friends and family.

Elizabeth Fernandez/Getty Images

Causes of Black Screen on FaceTime

There are several causes of black screen on FaceTime. Something as simple as adjusting software for hardware failure may be the problem. Here are some possible causes of black screen on FaceTime:

  • The camera is off or disabled.
  • The camera is not working.
  • The camera is in use by another application.
  • Something is blocking the camera lens.
  • Weak or no internet connection.

How to Fix FaceTime Black Screen Issues

Most FaceTime black screen fixes are things you can do at home. With a little time and patience, you can get FaceTime back up and running. Let’s explore some possible fixes below.

Is it just a voice call? Make sure you don’t accidentally select a voice call only. This is perhaps the most innocent reason why you sometimes see a black screen while using FaceTime. When making a voice-only call, a face time while speaking, press the button in the middle of the screen. Select this button to switch to the video call.

Is the camera lens obstructed? Check that you or the caller are not blocking the camera lens. Sometimes it can happen when a misplaced thumb or finger disables the camera of the device, leaving you with a black screen.

What camera do you use? Check which camera is selected. You may have activated the front camera instead of the selfie camera.

Have you turned off the device recently? Otherwise, restart your iPhone or restart your iPad. Yes, that’s another simple option, but in some cases it will work, as long as restarting closes all open apps. This may be what is needed to get FaceTime working properly again.

Is the camera busy? Make sure your device’s camera isn’t being used by another app. Sometimes black screens are caused by another app open on the device that is using the device’s camera. Since it’s already occupying your camera, close the app to get the video portion of your FaceTime call working properly again.

Do you have a good internet connection? Check your internet connection to see if your connection is strong. One possible reason why your FaceTime video isn’t working is that your internet connection is having a problem or isn’t particularly good. If you’re using a Wi-Fi network, make sure you’re as close to the Wi-Fi router as possible.

FaceTime blocked on receiver side? Verify that you or the caller have no restrictions on FaceTime. Access restrictions (parental controls for example) will not give you a black screen when you are in the middle of a call. Instead, if your recipient has removed FaceTime access on their device, restrictions will prevent you from making successful video calls. So, ask your recipient to go to: Settingsthen check Boundaries (On iOS 11 or earlier systems, General) or screen time (on iOS 12 or later).

Is your device up to date? Otherwise, update your MacBook or download and install the latest iOS update. Updates can fix underlying software issues that could be causing the FaceTime black screen. Therefore, if a new version of iOS or macOS is available, it is a good idea to update your iPhone, iPad or Mac to this version.

Did the above fixes not work? If you’re still having trouble, factory reset your iPhone, factory reset your Mac, or factory reset your iPad. This is a tricky option and should only be done if none of the options above resolve your FaceTime black screen issues. As previous Lifewire guides for iPhone, iPad, and Mac explain, factory reset should generally only be done after backing up your device.

Do you need more help? Make an appointment at the Apple Store or go to an authorized repair shop. This is the last option available for FaceTime black screen issues and should only be taken if none of the above methods worked.


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How to Fix a Black Screen on FaceTime

It could be audio, settings, or something else. These tips will help

The whole point of FaceTime goes away if all you end up with is a blank or black screen. While audio communication is effective, there’s nothing like seeing someone’s face. Let’s take a look at why your FaceTime calls are only a black screen rather than friends and family.

Elizabeth Fernández / Getty Images Causes of a Black Screen on FaceTime

There are several reasons for a black screen on FaceTime. Something as simple as a software setting to a hardware failure could be the issue. Here are some potential causes for a black screen on FaceTime:

The camera is off or disabled.
The camera isn’t working.
The camera is in use by another app.
Something is obstructing the camera lens.
A poor or no internet connection.
How to Fix FaceTime Black Screen Issues

Most fixes for a black screen on FaceTime are things you can do at home. With a bit of time and patience, you should be able to get FaceTime back up and running. Let’s review a few potential fixes below.

Is this an audio-only call? Check that you haven’t accidentally chosen an audio-only call. This is perhaps the most innocent reason why you can sometimes see a black screen when using FaceTime. When you make an audio-only call, you see a FaceTime button in the middle of the screen when speaking. Select this button to switch to a video call.

Is the camera lens blocked? Check that you or your caller aren’t blocking the camera lens. It can sometimes happen when a misplaced thumb or finger puts the device’s camera out of action, leaving you with a black screen.

Which camera are you using? Check to see which camera is selected. You might have the front camera enabled instead of the selfie camera.

Have you turned off the device lately? If not, restart your iPhone or restart your iPad. Yes, this is another simple option, but it works in some cases, given that restarts close all open apps. It might be what’s needed to get FaceTime working properly again.

Is the camera busy? Check that your device’s camera isn’t being used by another app. Sometimes, black screens are caused by another app that’s open on the device and using the device’s camera. Because it’s already occupying your camera, close the app before you can get the video part of your FaceTime call working properly again.

Do you have a good internet connection? Check your internet connection to find out if your connection is strong. One possible reason your FaceTime video isn’t working is that your internet connection is experiencing a problem or isn’t particularly great. If you use a Wi-Fi network, make sure you’re as close to the Wi-Fi router as possible.

Is FaceTime blocked on the receiver’s end? Check that you or your caller doesn’t have a restriction on FaceTime. Access restrictions (for example, parental controls) don’t give you a black screen while in the middle of the call. Instead, restrictions prevent you from successfully making a video call if your receiver has removed access to FaceTime on their device. As such, ask your receiver to go to Settings, and then check Restrictions (in iOS 11 or earlier systems, via General) or Screen Time (in iOS 12 or later).

Is your device up to date? If it isn’t, update your MacBook or download and install the latest iOS update. Updates can resolve underlying software issues that may cause a FaceTime black screen. As such, if there is a new version of iOS or macOS available, it’s a good idea to update your iPhone, iPad, or Mac to it.

Did the above fixes not work? If you still experience issues, factory reset your iPhone, factory reset your Mac, or factory reset your iPad. This is a drastic option and should be performed only if none of the above options resolves your FaceTime black screen issues. As previous Lifewire guides for iPhone, iPad and Mac explain, factory resets should generally be performed only after backing up your device.

Do you need more help? Make an Apple Store appointment or go to an authorized repair shop. This is the final option available for FaceTime black screen issues and should be taken only if none of the above methods worked.

#Fix #Black #Screen #FaceTime

How to Fix a Black Screen on FaceTime

It could be audio, settings, or something else. These tips will help

The whole point of FaceTime goes away if all you end up with is a blank or black screen. While audio communication is effective, there’s nothing like seeing someone’s face. Let’s take a look at why your FaceTime calls are only a black screen rather than friends and family.

Elizabeth Fernández / Getty Images Causes of a Black Screen on FaceTime

There are several reasons for a black screen on FaceTime. Something as simple as a software setting to a hardware failure could be the issue. Here are some potential causes for a black screen on FaceTime:

The camera is off or disabled.
The camera isn’t working.
The camera is in use by another app.
Something is obstructing the camera lens.
A poor or no internet connection.
How to Fix FaceTime Black Screen Issues

Most fixes for a black screen on FaceTime are things you can do at home. With a bit of time and patience, you should be able to get FaceTime back up and running. Let’s review a few potential fixes below.

Is this an audio-only call? Check that you haven’t accidentally chosen an audio-only call. This is perhaps the most innocent reason why you can sometimes see a black screen when using FaceTime. When you make an audio-only call, you see a FaceTime button in the middle of the screen when speaking. Select this button to switch to a video call.

Is the camera lens blocked? Check that you or your caller aren’t blocking the camera lens. It can sometimes happen when a misplaced thumb or finger puts the device’s camera out of action, leaving you with a black screen.

Which camera are you using? Check to see which camera is selected. You might have the front camera enabled instead of the selfie camera.

Have you turned off the device lately? If not, restart your iPhone or restart your iPad. Yes, this is another simple option, but it works in some cases, given that restarts close all open apps. It might be what’s needed to get FaceTime working properly again.

Is the camera busy? Check that your device’s camera isn’t being used by another app. Sometimes, black screens are caused by another app that’s open on the device and using the device’s camera. Because it’s already occupying your camera, close the app before you can get the video part of your FaceTime call working properly again.

Do you have a good internet connection? Check your internet connection to find out if your connection is strong. One possible reason your FaceTime video isn’t working is that your internet connection is experiencing a problem or isn’t particularly great. If you use a Wi-Fi network, make sure you’re as close to the Wi-Fi router as possible.

Is FaceTime blocked on the receiver’s end? Check that you or your caller doesn’t have a restriction on FaceTime. Access restrictions (for example, parental controls) don’t give you a black screen while in the middle of the call. Instead, restrictions prevent you from successfully making a video call if your receiver has removed access to FaceTime on their device. As such, ask your receiver to go to Settings, and then check Restrictions (in iOS 11 or earlier systems, via General) or Screen Time (in iOS 12 or later).

Is your device up to date? If it isn’t, update your MacBook or download and install the latest iOS update. Updates can resolve underlying software issues that may cause a FaceTime black screen. As such, if there is a new version of iOS or macOS available, it’s a good idea to update your iPhone, iPad, or Mac to it.

Did the above fixes not work? If you still experience issues, factory reset your iPhone, factory reset your Mac, or factory reset your iPad. This is a drastic option and should be performed only if none of the above options resolves your FaceTime black screen issues. As previous Lifewire guides for iPhone, iPad and Mac explain, factory resets should generally be performed only after backing up your device.

Do you need more help? Make an Apple Store appointment or go to an authorized repair shop. This is the final option available for FaceTime black screen issues and should be taken only if none of the above methods worked.

#Fix #Black #Screen #FaceTime


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